Frequently asked questions

Have a question about our products?  See if the answers are below, if not just send an email to and we will do our best to answer it. 

What's the difference between candles, wax melts & diffusers?

Wax melts are used in an electric or tea light wax melt burner.  The wax doesn’t come into contact with the flame, but the wax melts from the heat source.

Wax melts give off a stronger fragrance than candles when burning.

Candles give off their warming glow from the flame but heat the wax differently.  The fragrance and wax are used as fuel through the wick to keep the candle alight.

The fragrance from candles won’t compare when lit to wax melts, but the ambience from a lit candle gives off a sense of calm.

Smaller candles will not fill larger spaces, do bear that in mind when choosing. But small candles are perfect for small – medium-sized room.

So it is a personal choice!

Diffusers give off a constant fragrance, but depending on where they are placed this will either fill a room, or be a lovely scent as you walk past.

The reeds in diffusers can be flipped as you choose (please always wear gloves, as the oil shouldn’t be handled on bare skin) to give off a stronger scent.

In a small room where the door is kept mainly closed, it will fill the room with scent.  In larger rooms and hallways, they are best placed in high traffic areas with a flow of air around them.

Candle use and safety


  • Do not leave candles lit when you leave the room.
  • Keep lit candles away from anything flammable.
  • Keep lit candles at least 1 foot away from anything that can burn.
  • Put lit candles on a sturdy, heat resistant, non cluttered surface that is stable.
  • The glass containers will get hot, do not move them when lit.
  • The glass container will stay hot after the flame is extinguished for some time, allow to cool before moving.
  • Don’t leave children and/or pets alone in rooms with lit candles. Keep candles out of reach of pets & children.
  • Don’t burn candles where there are draughts.
  • Keep wax pool free of debris.


  • Before burning for the first time, and every time after trim your wick to 1/4 inch.
  • The first burn is the most important, allow the candle to burn long enough for the wax to pool to reach the edges. If there is a slight bit of ‘hang-up’ that is fine,
  • The first burn for these candles is around 2-3 hours.
  • Don’t leave candles burning for more than 4 hours at a time.
  • When the wax reaches around 1/2 inch from the bottom of the jar, then it is time to stop using it. The bottom will get too hot and can cause damage.
  • Extinguish a candle if it repeatedly smokes, flickers, or the flame becomes too high. It is likely the wick needs trimming.
Wax melt use and safety


  • Remove all packaging from the wax melt.
  • Wax melts should only be used in appropriate wax melt burners. Not an oil burner.
  • Place the wax melt burner on a level, flat, cool, heat-resistant surface away from draughts, other heat sources and flammable objects. If used on a non-heat resistant surface damage may occur if the wax melt burner is used without a protective plate, tray or similar product.
  • Do not over fill the wax melt burner initially as wax will spill over.
  • Always use within sight, and never leave unattended.
  • Don’t leave children and/or pets alone in rooms with lit candles or melted wax.
  • Wax will remain hot after the tea light has been extinguished or your burner has been switched off.
  • Keep wax pool free of debris.
  • Do not try to move the wax melter until it has cooled completely, and the wax has solidified.
  • Only use standard sized unscented tea lights (burn time is approx 4hrs). Never use the larger 8hr tea lights and never use more than one tealight at a time.
  • Do not eat.
  • Do not mix fragrances


  • The strength of your scent will depend on the size of your room and position of the burner.
  • Never add water to your burner.
  • Never add fragrance oil to the burner.
  • Only use unfragranced tea lights
  • The wax in the burner will not evaporate like a candle.
  • Leave the wax to fully harden before using again.
  • You can remelt the wax a few times until the fragrance is gone.
  • Leave the wax to fully harden between each burn.
  • Do not use metal objects to pry out hardened wax or put the burner in the freezer as this may crack the burner.
  • Dispose of wax carefully, never down the sink.
Diffuser use and safety


  • Flammable liquid, do not light reeds.
  • Do not ingest
  • If you suffer from perfume sensitivity, you should use caution when using this product.
  • Do not place diffusers where children or pets can reach them.
  • If oil is spilled clean up immediately, so not to damage the surrounding area.
  • If the oil gets onto your skin wash immediately.
  • Wear gloves when touching the reeds that have been used.
  • Place a coaster under the bottle before putting onto any surface. If oil gets onto some surfaces it may damage them.


  • Diffusers work best with air flowing around them, so place in an area with air movement. A high traffic area is best.
  • Do not place on windowsills that get direct sunlight.
  • Do not place near an open window – you will lose all your fragrance outside!
  • You can adjust how much fragrance is released by how many reeds are used. Reduce for small rooms if you wish.
  • Diffusers will smell stronger in warmer temperatures, and will not last as long. Do not place above radiators that are on.
When will you get more stock if I sign up for the email?

If a product is out of stock, you can sign up by email to be notified when more stock is added. 

If you need a product urgently, then please send us an email and we will be able to tell you when it will be back. 

What does Eco luxe mean?

When I started the brand I wanted to do my best to create products that were kinder to the environment.  This will always be a work in progress, making the best decisions I can when choosing and sourcing materials.

But I also wanted to create a range that had a luxury feel, when it arrives and you open the box you enjoy putting the product in your home and using it.

How are your products ECO?

Where possible we use kraft paper, labels, and cards. These are all recyclable, and lots are also made from recycled materials.

The kraft shredded paper we use in our boxes is reusable, recyclable, and biodegradable, and made from 100% recycled materials.

The ribbon on our gift boxes is made from 100% recycled plastic water bottles.

The tape we use on our postal boxes is made from kraft paper and is acid free. 

Our tissue paper is made from 100% recycled materials and is recyclable, biodegradable & compostable.

Our glass jars and bottles can all be recycled.

The glassine bags that the wax melts come in are waxed paper and can be recycled or composted.

Our Climate Change commitment

At Amber Forest Candles, we contribute 0.5% of our revenue to carbon removal.

This is done directly from our Stripe payment gateway.

You can read more about it here

So you are a plastic free business?

Sadly not, there are a couple things where we are using plastic.

Candle lids, I wanted a candle with a screw-on lid.  The alternative to these at the moment are metal, but most have plastic lining still and currently have been hard to source regularly.  But it is something we are working on.

Diffuser bottle lids. I chose the plastic lids, as they come with more plastic inside to make sure they don’t leak. I tested several lid types and these are the only ones (currently) that are leak-free.


How are you vegan friendly
The materials that we make our products with are all vegan-friendly as defined by their manufacturers. Meaning the products do not contain any animal-derived ingredients or by-products.
Are you products tested on animals?

No, all as defined by the manufacturers of the materials, none are tested on animals.

What do your candles contain?
The wax we use for our candles is an all-natural soy wax.

The soy is sourced in a sustainable way, is vegan friendly, not tested on animals, biodegradable, and made in the UK

The fragrance oils we use in the candles are of the highest quality, vegan friendly. and not tested on animals. All our oils are purchased from UK-based buisnesses.

What do your wax melts contain?

The wax we use for our wax melts is soy mixed with a small amount of paraffin wax.

Why not just 100% soy?

From the year long testing that took place before launch, we found that using just soy for melts meant that they could be quite soft, especially in higher summer temperatures. And this also made them hard to get them out of the burners without fully melting them and mopping up the wax wet. Having a small amount of paraffin in them makes them harder, better to handle, and easier to remove from the burner. They also have an amazing fragrance both before and when melting.

 The wax is vegan, not tested on animals, and do not contain any animal by products.

The paraffin used is food-grade paraffin and the soy is farmed in a sustainable way.

The fragrance oils used are also vegan friendly and not tested on animals and sourced from the highest quality distributors in the UK.

What do your diffusers contain?

The base oil of the diffuser is vegan friendly, no animal products or animal testing have been used at any stage during its manufacture.

The manufacturing process uses Synthetic acetone and 99.5% glycerine that is obtained only from non-GMO plant oils. The oils are predominantly rapeseed and sunflower oils.

The fragrance oils used are also vegan friendly and not tested on animals and sourced from the highest quality distributors in the UK. 

We use as many small UK businesses as possible

When sourcing our materials it was important to us to support other small UK businesses. 

Where possible we use other UK based small businesses to buy our packaging, tape, box fills, labels, stamp etc. 

Who makes all your products?

We do, in house in our home studio.

The candles, wax melts and diffusers are all melted, mixed, and then hand-poured.

The boxes that the diffusers and candles come in are made here too, and all the labels are designed, foiled and printed here.

The CLP labels are outsourced to another small UK business.

Everything is packed here too.

What does CLP mean?

Does this mean your products are more dangerous than those that don’t have a CLP?

No! All fragranced products need to have a CLP, we are complying with this, but other companies may choose not to. In theory, all companies should be displaying this information on their website, and on each product.

More information about them can be found here

CLP stands for Classification, Labelling and Packaging.

European Regulation (EC) No 1272/2008 on classification, labelling and packaging of substances and mixtures came into force on 20 January 2009 in all European Union (EU) Member States, including the UK. It is known by its abbreviated form, ‘the CLP Regulation’ or just plain ‘CLP’.

In relation to our products, it means that all of our products that contain fragrance oil will have a label on them that shows clearly the contents of the fragrance oil, the product name, any hazard statements, precautionary statements, product identifier, any hazard pictograms.

They also have on them the batch number and contact name, address and phone number for this company.